Support

Shopping
guide

GUTAN offers 2 ways to order: directly via Zalo or online on the website.

Method 1: Order via Zalo

Traditional ordering via Zalo — ideal when you need detailed advice.

01

Choose a design

Browse our collection on the Products page. Pick your favorite — Baby Tee, Boxy, or Oversize.

You can save the product link to send to us via Zalo.

02

Message us via Zalo

Contact GUTAN on Zalo for detailed advice on the size that fits your measurements.

Send your height, weight, and chest measurement for the most accurate advice.

03

Choose color & embroidery details

Confirm shirt color, embroidery position (left chest / center / right), and custom embroidery content if any.

For custom logos, send a clear image file (PNG/SVG) via Zalo for a quote.

04

Confirm order

We send you an order confirmation including: design, size, color, quantity, price, and delivery time.

Please double-check the information before confirming to avoid mistakes.

05

Make a deposit

Transfer a 50% deposit so we can begin production. Bank info will be sent via Zalo.

The remaining amount can be paid on delivery (COD) or before shipping.

06

Receive the product

We embroider and pack the product within 4–6 working days. Nationwide delivery via J&T, GHN.

Shipping time is 1–3 days depending on the area.

Method 2: Order online on the website

Quick ordering directly on the website — the shop will contact you to confirm.

01

Add to cart

Choose your favorite product, select size and color, then click "Add to cart".

You can add multiple products to your cart before placing the order.

02

Place order

Go to your cart, review the order and fill in delivery information, then click "Place order".

Make sure your phone number and address are correct so the shop can contact you.

03

Shop contacts to confirm

GUTAN will contact you via Zalo/phone to confirm the order, advise on size and embroidery details.

Shop responds within 30 minutes during working hours.

04

50% deposit

After confirmation, transfer a 50% deposit so the shop can begin production.

Bank info will be sent via Zalo. The remainder is paid on delivery.

05

Receive the product

We embroider and pack the product within 4–6 working days. Nationwide delivery via J&T, GHN.

Shipping time is 1–3 days depending on the area.

06

Rate the shop

If you are satisfied with the product and service quality, please rate GUTAN 5 stars to support us!

Your review helps GUTAN serve better and helps other customers shop with confidence.

Start now

Still have questions? Message GUTAN — reply within 30 minutes.

Chat with GUTAN